PRIVACY POLICY

Last updated: [21.01.26]

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Cosy + Snug (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, sign up to our mailing list, book an event, or interact with us.

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We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Cosy + Snug is a UK-based creative social club and events business.

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Data Controller:
Cosy + Snug
Email: info@cosyandsnugclub.com
Website: www.cosyandsnugclub.com

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2. What Personal Data We Collect

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We may collect and process the following personal data:

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Information you provide directly

• Name

• Email address

• Phone number (if provided)

• Date of birth (optional, if provided for birthday communications or age eligibility)

• Event booking details

• Payment confirmation details (we do not store card details)

• Messages submitted via contact forms or email

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Information collected automatically

 

When you visit our website, we may collect:

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• IP address

• Browser type and device information

• Pages visited and interactions

• Cookies and similar technologies

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3. How We Use Your Personal Data

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We use your personal data to:

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• Process event bookings and ticket sales

• Communicate important information about events you’ve booked

• Respond to enquiries and messages

• Send newsletters and marketing emails where you have opted in

• Send birthday-related communications where you have provided your date of birth and consented

• Improve our website, services and customer experience

• Meet legal, accounting and regulatory obligations

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We only use your data where we have a lawful basis to do so.

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4. Lawful Bases for Processing

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Under UK GDPR, we process your personal data using the following lawful bases:

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• Contract – to fulfil event bookings and provide services

• Consent – for marketing emails and birthday communications

• Legitimate interests – to operate, improve and grow our business

• Legal obligation – where required by law

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You can withdraw consent at any time.

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5. Marketing & Email Communications

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If you sign up to The Cosy + Snug Club, we will use your email address to send updates about events, community news and relevant products such as candle refills.

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Where you choose to provide your date of birth, we may also use this information to send birthday-related communications or offers. Providing your date of birth is optional and birthday communications will only be sent if you have opted in to marketing emails.

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You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

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We do not sell your personal data to third parties.

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6. Payments

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Payments for events or products are processed securely via trusted third-party payment providers (such as Wix Payments, Stripe or PayPal).

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We do not store or have access to your full payment card details.

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7. Cookies

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Our website uses cookies and similar technologies to improve functionality and user experience.

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Cookies may be used to:

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• Remember user preferences

• Analyse website traffic and performance

• Improve site functionality

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You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

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8. Data Sharing

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We may share your personal data only where necessary, including with:

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• Website hosting and email marketing providers (such as Wix)

• Payment processors

• Event management tools

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All third parties are required to process your data securely and in accordance with UK GDPR.

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9. Data Retention

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We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

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You may request deletion of your personal data at any time, subject to any legal obligations we are required to meet.

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10. Your Rights

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Under UK GDPR, you have the right to:

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• Access your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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ICO website: https://www.ico.org.uk

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11. Data Security

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We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure or destruction.

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12. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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14. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

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Cosy + Snug
Email: info@cosyandsnugclub.com